1. License Requirement. Obtain and maintain the required state, county and/or city license(s).

2. Alarm Permit Requirement. The alarm company has the duty and shall provide an alarm permit application to the alarm user.

3. Operation of System. Prior to activation of the alarm system, the alarm company must provide instructions explaining the proper operation of the alarm system to the alarm user including, but not limited to, how to prevent false alarms. In addition, the alarm company must provide written information of how to obtain service from the alarm company for the alarm system.

4. Notification of this Chapter. Prior to installation of the alarm system, the alarm company must provide the alarm user with information on how gain access to this chapter.

5. CP-01 Requirement. Upon enactment of the ordinance codified in this chapter, alarm installation companies shall, on all new and upgraded installations, use only alarm control panel(s) which meet SIA Control Panel Standard CP-01.

6. Dual-Recess Button Requirement. Upon enactment of the ordinance codified in this chapter, alarm installation companies shall, on all new and upgraded installations, install only dual-recess button robbery/holdup devices for appropriate applications of commercial accounts. This requirement is not intended for the use of panic alarms.

1. Utilize enhanced call verification by attempting to verify, by calling the alarm site and/or alarm user by telephone, to determine whether an alarm signal is valid before requesting dispatch. Telephone verification shall require, at a minimum, that a second call be made to a different number, if the first attempt fails to reach a responsible party. Enhanced call verification shall not be used in the cases of: a panic alarm; a robbery/holdup alarm; or a crime-in-progress which has been verified by video and/or audible means. The telephone number(s) and responsible party name(s) attempted shall be provided to the police dispatch operator.

2. Provide address and alarm user permit number, when available, to the communications center to facilitate dispatch and/or cancellations.

3. Communicate any and all available information about the zone and sensor activation location and nature of the alarm.

4. Communicate a cancellation to the law enforcement communications center as soon as possible following a determination that response is unnecessary.

5. Keep a record of the date and time each notification and activation of an alarm system is received and the date, time and method by which the responsible party was notified. Such records shall be retained for 12 months and be released to the Maricopa police department upon request. [Ord. 10-03 § 1; Res. 10-13 § 1; Ord. 18-07 § 1; Res. 18-22; Code 2004 Art. 10-4(d).]